Cancellation & Refund Policy
Effective date: 10 September 2026
At NextMentor, we aim to provide high-quality online courses and learning resources to our students. Please read this Refund & Cancellation Policy carefully before purchasing any course or package.
By purchasing any course or program from NextMentor, you agree to the terms mentioned below.
1. Refund Period
Customers can request a refund within 24 hours from the date and time of purchase.
Refund requests received after 24 hours will not be accepted.
2. Eligibility for Refund
A refund will only be considered if:
- The request is made within 24 hours of purchase.
- The request is sent from the registered email address to info@nextmentor.in.
- The course has not been substantially accessed or completed.
- A valid payment receipt or order details are provided.
3. When Refunds Will Not Be Given
Refunds will not be provided if:
- More than 24 hours have passed since the purchase.
- The customer has attended live training, mentorship, webinars, or coaching sessions.
- The customer is unable to continue due to personal reasons.
- The customer has accessed a significant portion of the course content.
- The customer has downloaded study materials or bonus resources.
- The customer changes their mind after purchase.
- The customer fails to attend scheduled sessions.
- The customer is dissatisfied due to personal expectations after accessing the course.
4. Duplicate Payment
If the same student accidentally makes the same payment more than once for the same course or package, the duplicate transaction may be eligible for a refund after verification.
5. Failed or Unsuccessful Transactions
If money has been deducted from the student's bank account but the order or payment is shown as unsuccessful and course access has not been provided, the student should contact our support team with the payment details.
After verification, the amount will be handled according to the payment gateway and banking process and applicable rules.
6. Change of Mind
Refunds will not be provided simply because a student:
- Changes their mind after purchase.
- Does not wish to continue the course.
- Does not have sufficient time to complete the course.
- Does not achieve the expected results.
- Does not use the course after purchasing it.
7. No Guaranteed Income
NextMentor provides educational and skill-development content. We do not guarantee employment, freelancing projects, business sales, leads, income or any specific financial result from completing our courses.
Individual results depend on the student's efforts, skills, implementation and other factors.
8. How to Contact Us
For payment-related issues, students can contact NextMentor support and provide:
- Student name
- Registered mobile number
- Registered email address
- Course or package purchased
- Transaction ID or Order ID
- Date of payment
- Screenshot of the payment, if required
Our team will review the request and respond accordingly.
- Email: info@nextmentor.in
- Support team: +91 89592 80166
- Website: nextmentor.in
9. Policy Changes
NextMentor reserves the right to modify or update this Refund & Cancellation Policy from time to time. Any changes will be published on this page.
By purchasing a course from NextMentor, the student acknowledges that they have read, understood and agreed to this Refund & Cancellation Policy.